Diamond Wholesale Ltd - Epson Express Centre

Epson Express Centre

Epson Express brings technical support into retailers, providing customers with access to free, face-to-face problem assessment and advice from Epson-trained professionals. Depending on the diagnosis, you will benefit from simple trouble-shooting, speedy product repair or even replacement. Each in-store Epson Express Centre will also stock a comprehensive range of retail consumables and accessories to get your printer restocked with ink and paper, or to upgrade it to match your latest printing set-up.

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How the Epson Express Service Centre works
If you are experiencing a problem with your new Epson Stylus inkjet, simply visit your nearest Epson Express Service Centre and Epson-trained staff will put the following step-by-step process into action:
Warranty confirmed. Your proof of purchase and warranty details will be confirmed and matched to your printer. (Where not applicable, alternative service advice will be provided).
Reported problem investigated. The printer will be examined and the extent of the problem and possible causes assessed.
First possible resolution �problem solved for original printer. If no service parts or assembly changes are required, the problem will be cleared. For driver related problems, a copy of the latest Epson print driver can be provided. There will be no fee for repair or evaluation
Second possible resolution � printer replaced. If the problem cannot be fixed on the original printer, a permanent replacement will be offered (or you can be referred to the nearest accredited Epson Service Provider)
Warranty administration. At the conclusion of the process, the Epson Express service centre will complete a comprehensive service form, and you will be asked to sign and confirm your satisfaction, and to add any additional comments. All existing proof of purchase and warranty details will then be updated accordingly
Backing up the system - a Fast-track solution
Stocks of replacement printers will be monitored and reviewed regularly, but should a permanent exchange printer not be available, you will be offered either of the following Fast-track solutions:
Fast-track product exchange. A replacement product will be dispatched from Epson to the Express Service Centre within a maximum of 7 days
Fast-track upgrade. In urgent situations where a Fast-track replacement product is not available, Epson may authorise an upgrade to the next suitable replacement
The new warranty applies to the following Epson products:
Inkjet printers
Stylus C20
Stylus C40
Stylus C42
Stylus C44
Stylus C46
Stylus C48
Stylus C60
Stylus C62
Stylus C64
Stylus C66
Stylus C70
Stylus C80
Stylus C82
Stylus C84
Stylus C86
Stylus D68
Stylus D88
PictureMate
PictureMate 100
PictureMate 500
Stylus Photo R200
Stylus Photo R220
Stylus Photo R240
Stylus Photo R300
Stylus Photo R320
Stylus Photo R340
Stylus Photo R800
Stylus Photo R1800
Stylus Photo 810
Stylus Photo 830
Stylus Photo 830u
Stylus Photo 890
Stylus Photo 895
Stylus Photo 900
Stylus Photo 915
Stylus Photo 915
Stylus Photo 925
Stylus Photo 935
Stylus Photo 950
Stylus Photo 1290
Stylus Photo 1290S
Scanners
Perfection 660
Perfection 1640SU
Perfection 1250
Perfection 1250 Photo
Perfection 1260
Perfection 1260 Photo
Perfection 1650
Perfection 1650 Photo
Perfection 1660 Photo
Perfection 1670
Perfection 1670 Photo
Perfection 2400 Photo
Perfection 2450 Photo
Perfection 2480 Photo
Perfection 2580 Photo
Perfection 3170 Photo
Perfection 3200 Photo
Perfection 3490 Photo
Perfection 3590 Photo
Perfection 4180 Photo
Perfection 4490 Photo
Perfection 4870 Photo
Perfection 4990 Photo
Multifunction All-in-one devices
Stylus CX3200
Stylus CX3600
Stylus CX3650
Stylus CX5200
Stylus CX5400
Stylus CX6400
Stylus CX6600
Stylus DX3800
Stylus DX4800
Stylus DX4850
Stylus Photo RX420
Stylus Photo RX425
Stylus Photo RX500
Stylus Photo RX520
Stylus Photo RX600
Stylus Photo RX620
Stylus Photo RX700